One of the goals we strive for with each project is customer satisfaction. We have won the Australian Achiever Award for “Excellence in Customer Service” in 2007, 2008, 2009, 2014 and 2017 and have also since been awarded highly recommended in 2010, 2011, 2012, 2013 and again in 2016.

2007 Australian Achiever Award
2008 Australian Achiever Award
2009 Australian Achiever Award
2014 Australian Achiever Award
2017 Australian Achiever Award

Hello John, This is to let you know how we feel about our “new garden”. From the first consultation to the final inspection by you the whole process has been professional and pleasurable. After a recommendation from friends about your Landscaping design services, everything has been exactly what we wanted our garden to be. You listened to our needs and you provided a plan and brief that showed vision that we would never have achieved without your services. The team that you employed to complete the works (Geoff, Evan and Stuart) were professional and followed your plan and completed the landscaping to a standard that met our expectations. As we are in a new estate we will definitely recommend you to our friends. We look forward to spending many hours enjoying our garden and once again thank you for providing a fantastic garden.

We are so grateful for you sharing your vision with us. That has made our garden one of beauty and tranquillity. So happy that you like the gift. I am also appreciative of your gift. Shared kindness is more precious than material things. This is what the experience of working with you and Denny has cemented. Look forward to having you and your wife coming to visit us. Just let us know when you will be available.

Thanks for your message today. It was very exciting to come home tonight after a long and tiring day to the sight of my magnificent pond! It looked absolutely beautiful all lit up and the pump bubbling away. There was great excitement in our household and a lot of girly squealing!! We are really happy with how everything has come together and can't wait to show it off to everyone. We have been very impressed with your team: Geoff and his team have done a fantastic job constructing and putting everything together, Russell has been fantastic project managing while you were away and with the selection of the plants. Your original design was just what we needed and we are thrilled with how it has all come together. I drive up the drive with a smile on my face in anticipation of seeing my fabulous new front area. It was definitely worth the wait 🙂

John French Landscaping took our bare, waterlogged, steep backyard and transformed it into a functional relaxing haven. During our initial consultation, Russell listened to our wishes and incorporated everything we requested into his outstanding design. Work on our property began around the time of the first COVID-19 outbreak (April 2020). As new rules and restrictions came into effect, the team at JFL complied with all government directives and maintained a safe working environment for themselves and our family throughout lockdown. We are very grateful for their ability to endure certain inconveniences (such as off-site bathroom breaks and huddling undercover outside during rainstorms) without complaint, as we all understood the importance of not breaking quarantine by having workers enter our house. Open lines of communication were welcomed and encouraged throughout the renovation. We received daily briefings and Denny ensured that all of our questions and concerns were addressed. Our property was always made safe, tidy and secure for our children and pets at the end of each day. The JFL team are the most professional, considerate tradesmen we’ve employed and their customer service is second to none.

Thanks to Russell, Denny, and the team, Corey, Ed, Jordan, Ezra and Baxter, we finally have a backyard that is stunning and meets our every need. Between them they managed to somehow transform a steep, neglected, unloved back yard into our own paradise, where we can relax, play with the dog, and enjoy nature in a tranquil setting. From the start, Russell was able to conceptualize a functional plan which incorporated seamlessly into our existing landscaping. Denny and the boys then worked tirelessly and professionally to transform these ideas into reality. The attention to detail was amazing and nothing we asked was ever too much. It was such a pleasure to work with them all, on what was one of the biggest projects we have ever undertaken. We would recommend them without any hesitation to others like ourselves, who have high quality standards, value excellent outcomes, and appreciate professionalism at its best.

It was very refreshing to work with a team you can trust. After having various landscapers inspect my backyard, it was obvious that the john French team were miles ahead and genuinely care. Not only do they provide amazing service from beginning to end, they treat the job like it's their own home. The John French team work with you to create a design that suits your taste & personality. Having worked closely with Russell, we came up with a design for a backyard that was previously useless. Now it's the key feature of the home. Amazing attention to detail & a truly unforgettable experience. A big thanks to the entire John French team for an outstanding job. 6 months later and my backyard continues to provide endless amounts of entertainment. Highly recommended, especially for challenging designs!

John, The brief I had from Paul was to create a backyard with a wow factor. It seems we have succeeded, as the first and often the only word, people utter as they enter the yard is "Wow!" So thank you, we are delighted with what has been created in our yard.

We found John's drawings to be very professional and he presented us with quotations for our consideration. We were also very impressed with the sub-contractors he used. They were very pleasant. We felt he was very good value for money. They installed new paving, new decking and paving around the pool and we were very satisfied with the completed job. He has a professional outfit and is easy to deal with.

When we employed them to landscape our backyard, John French came and sat with me to find out what ideas I had and how I wanted it to look. John arranged everything, he was very professional, friendly and made everything so easy. The sub-contractors he used were very nice people. There were no problems whatsoever and they did a sensational job.

What stood out was John's communication skills. He has kept us informed at every stage of the project and will discuss any issues until a compromise is reached. The result has been better than expected and the budget we set him has been adhered to. We had the front, sides and back landscaped and a driveway and paths put in and John has been very professional throughout. His customer service is spot on and the hand picked sub-contractors were very dedicated, professional and friendly. We are very impressed with the overall project and we have found dealing with John a pleasure.

John French was very prompt, knowledgeable, reliable and professional with excellent customer service. He met all his commitments and accommodated my changes. His price was reasonable for the size of the job and the sub-contractors were very polite and very hard working and easy to deal with. John kept us informed during the whole process and helped us set clear expectations.

John French was recommended to us and we found him very professional, friendly and very helpful. His sub-contractors were friendly, very hard working, chaps who would continue to work even when it was raining. John would come out each day and oversee the job and his customer service was excellent. We are very happy with the end result.

I have been dealing with John French for 25 years. I tell him what I want and he does it bigger and better. His price is always what he quotes and he is very professional, friendly and courteous with excellent customer service. The sub-contractors that John uses are very hard workers and always very polite.

John was extremely polite, professional, friendly and courteous. He was very straight down the line, honest and transparent. He managed a project for me, where his drawings were excellent, the price was good and his customer service was excellent. We were more than happy with the end result and would recommend him to anyone wanting landscape design.

We found John French to be attentive, clear, constructive and a good listener. His design met more than our needs as he contributed to and furthered our ideas. His supervision of the project was constant and consistent and his team were punctual, effective and very polite. They also contributed ideas and were flexible with other needs as they arose through the project. John and his team were very professional with excellent customer service and I would recommend him and his team for any landscaping jobs.

I found John French Landscaping on the internet and after looking at his past accomplishments I hoped he could do the job I wanted. Well he blew me away with what he did it was just how I wanted it to look. John's price was very competitive, the quality of the job was first class, his customer service was excellent and he finished, after putting up with all sorts of weather conditions, well within the time frame. He went above and beyond and we are getting him back soon to do our back yard.

Dear John, Thought I would drop you a quick note to let you know how pleased I am with the way the backyard is progressing. Today was a turning point with the poles being put in place. Your drawings are starting to take shape and I find myself looking ever more closely to see if I can anticipate what will appear next. When each new tradesperson enters the yard, you get a sense of their excitement at the project that is unfolding. They are enthusiastic, polite, hard working and no intrusion in our lives (unless you are an unhappy kelpie relegated to managing from behind a locked, glass door). You should be congratulated on the team you have put together. Geoff keeps me constantly updated on the progress, his upcoming commitments and what to expect next. This makes planning and day to day life so much easier to manage. So thank you for creating something so special that we shall enjoy for many years to come.

We have received many compliments from friends, family and neighbours on the quality of design and execution of workmanship. Cheers.

Hi John, Thank you for you care and efficiency during our landscaping project. Your use of natives drew us to your service in the first place and we weren't disappointed. You and your team have crafted a relaxing beautiful outdoor living environment for our family, on time and definitely within budget. We really appreciated your ideas, but also your listening to our requirements and being able to work with and extend our needs. Your team was courteous, attentive and very skilled, thanks to them also.

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